Customer Testimonials
Edward was helpful, knowledgeable and courteous. He responded to my specific concerns and kept in touch throughout the day.
Great service and very helpful. Drop off and pick up an easy process. Would recommend them to family and friends.
The Online schedule service and after hour drop off made the process every pleasant. the repair was fast and staff kept me informed of the progress ??
Very efficient, the staff are friendly and easy going, and Benito always does a great job communicating what services my car requires.
Very easy and everyone was courteous They opened the kids room for me and my daughter which was nice.
They went above and beyond when they fixed my car. They even cleaned the stubborn black stain off the headrest on the driver's side when they washed and cleaned my car after fixing it. They explained what needed to be fixed and how much it will cost. There were no hidden fees and costs after my car got fixed.
They were focused on my warranty and I wanted a diagnostic. They did not focus on my request.
Tony is always amazing with providing excellent customer service, attentive to any needs and questions and communicates timely. He is great to work with everytime I'm getting my car serviced and always feel taken care of!
Trash horrible burn it to the ground Trash attitude no input or effort from the service people or workers not well mannered or trained
Services and inspection results explained very clearly. Work was completed on time. Didn't try to upsell me on anything that I didn't need. Very professional, very courteous.
Professional. Attention to customer service from the entire team at Norm Reeves Honda Superstore HB. Thank you for taking care of me.
Not able to close my deal yet, have finance dep. call me. I was offered 7.6% then changed to 12.5% not to exited about it, and still waiting for my equity refund of my trade in.
Very efficient, timely and great customer service. Based on my experience, I would highly recommend this dealership to friends and family.
Timely and very professional Courteous and called when car was ready. Nice waiting room. Coffee nice touch
Super easy, fair terms, no hassle! Everyone provided no pressure, friendly customer service. I will definitely be back for my next vehicle purchase!
I had an appointment and was helped quickly after arriving at the dealership. The actual wait time matched what the associate informed me at the beginning. I liked the status updates through text messages.
Amazing help from Sean M and Mike T good help and good service everything went amazing from the help of them Sean M helped a lot! Thank you
I just wanted to thank the Honda dealership for all the help.. they helped my son get into the car he wanted thank you too Sean M.. Mike T and Joseph you guys are amazing
Good service thank for new car i always wanted a hybrid ill be back soon
I received a call from the General Manager of Honda Huntington Beach after we leased an HR‑V. I had given a 1‑star review because we felt the sales manager led us to believe that maintenance service on our leased car was covered by Honda. I later learned that the maintenance cost was actually taken out of our down payment. After I explained this to the General Manager, he told me he would refund the maintenance cost. I never received the check. For this reason, I am rating this dealer 1 star (and would give it a negative rating if possible).
It's felt great working with such an Efficient, quick and honest team! Best experience by far. Attention to detail and catered to my needs.
Always great! I am very happy with the service provided for me by this dealership
Always give excellent and personal service! Service staff always knowledge and they solve any problems I am having with my car. Actually my car is very dependable and usually only go in for regular service
Help full they worked very well with me They had a reasonable inventory and the lot sales person did not hover
Friendly and attentive Helpful and thorough I look forward to coming back Good at answering my questions
Very helpful and friendly people. I had to have a lot done to my car and everything turned out great— really good mechanics. Clayton really helped me out a lot and a big “thank you” to him from me. I highly recommend Norm Reeves Honda Superstore and I like the Honda cars—I just wish that they still made the Honda Fit in the U.S.A!
Great customer service, helpful & knowledgeable Will come for more services when needed Thank you
Staff were knowledgeable, prompt, and very helpful. All the Staff members at Honda were very helpful, knowledgeable, and prompt.
Benito was courteous, professional, and informative. I haven't had a better experience at a dealership that I can think of he's great.
I had a great experience working with Sean Mora. He was very nice and helpful. He answered my questions, was patient, and provided excellent customer service throughout the experience. I would definitely recommend working with him if you're shopping for a vehicle.
Very positive experience. Everyone was very friendly and helpful. The representatives were very professional and courteous and willing to work the best possible deal that we were happy with
Quick professional non pressured For a sale He was pleasant, professional, polite, and accommodating for a late pick up
Fast and good Perhaps more of a discount for regular customers like us. Times are hard nowaday
Everything was great! Everything was great. I was happy with the prompt service. Everything was great. I was happy with the prompt service. I was especially happy with working with Ivette Rodriguez for a second time.
There are times that I am not satisfied with the service, however there are times that I do. Well, I guess I'm more comfortable going there since I've been going there for service ever since I bought my car
Had great service and an easy time. I felt like I could trust my car with the people there. I would absolutely choose to return if necessary.
Very good. They are knowledgeable and welcoming 10/10 would recommend He was a real swell guy
Ivette was very knowledgeable and professional. She made sure to explain all that was going to happen with my recall.
Great costumer service and attention to detail it was a great experience to have came to this location
Friendly, no pressure, transparent and responsive. I would highly recommend this dealership for anyone looking for a new or used car.
Frankie Htet got us an excellent deal on the vehicle I wanted! Thank you to NormReeves Honda of Huntington Beach and to Manager Joe Rodriguez for making a great experience!
Work that needed to be done was explained clearly and time estimates were accurate Benito clearly explained the options for what work needed to be done now vs. the next scheduled service.
Attentive, accommodated, and accurate. Special shout out to salesman Johnny, who made the whole transaction seamless. When visiting the dealer subsequently, I found the service staff to be equally polite and efficient.
I had an outstanding experience at Norm Reeves Honda of Huntington Beach thanks to my salesperson. Sean Mora. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle rather than just making a sale.
He took the time to answer all of my questions, explained the features and options clearly, and made the entire process smooth and stress-free. I never felt pressured, and their honesty and attention to detail gave me confidence in my purchase.
Customer service like this is hard to find, and it made all the difference. If ... Read More DealerRater - Jun 11, 2026
I love Norman Reeves Honda in Huntington Beach my go to for a new car that if you change the oil you have reliable transportation that mileage can go well over300,000 miles. Go get yourself a new reliable Honda from Sean Mora!! Best customer Service, in Surf city!!!
Vehicle was ready when promised, service center was great, I always feel comfortable when taking one of my vehicles to HB, they don't take advantage of the customers like some places do, thanks again
I had such an easy, amazing experience buying a car from Sean Mora at Norm Reeve's Honda of Huntington Beach. He provided the best customer service I have experienced in a very long time! I will be back!!
That specific time good. And the young man I worked with had really good customer care.
Very satisfying, very professional and a credit to your organization. Nothing more has to be said!
He was incredible Benito was an awesome human with such kind attitude And gave me the best experience
I arrived without an appointment due to a low tire pressure notice on my screen. My car was examined quickly and Benito showed me a photo of a nail in one tire sidewall. The new tire was put on promptly. I always get courteous and efficient service here.
Norm Reeves Honda HB is organized, efficient, fair and customer-oriented. Benito is knowledgeable, patient and takes time to explain everything.
My 2025 Pilot is the third Honda I have bought from Norm Reeves Honda Huntington Beach. I would not be returning to buy or to service my cars if it wasn’t for the service advisors and other employees at this dealership. Over the years I have dealt with other dealerships that were not very pleasant to deal with. I stopped using dealerships for any type of service until coming to Norm Reeves Huntington Beach. The rest is history.
Great service as usual. Ratings are enough. Don’t need to request a word min.
Service was excellent and done on time. The place was clean and help was available at ay time.
Abanz did a wonderful keeping me informed. Everything was done quickly and correctly it was a pleasant experience
Tony is my favorite service consultant. He’s very communicative and helpful. I’ve had my Honda for 12 years and have had a lot of consultants, many are great, but working with Tony I feel taken care of.
Great customer service, Alex followed up and close to home. This is my fourth Honda Accord.
Everything is great there other than the prices prices are too high. I wanted to get my brakes checked 99% of other mechanics and stuff will check your brakes for nothing you guys wanted to charge me $25 just to look at my brakes I can get an oil change synthetic for 3999 you guys want 7999 so it’s the prices that I can’t tolerate but as far as your service to people and answering their questions, I think you guys are Great.
Great service and staff is very friendly. I'm really with my car and Norm Reeves
John Le provides exceptional customer service. John Le provides exceptional customer service. John Le provides exceptional customer service.
John Le provides exceptional customer service. John Le provides exceptional customer service. John Le provides exceptional customer service.
I ALWAYS have my oil changed here. They are fast and friendly! Great job! Took it to Irvine Honda once and regretted it.
Clayton was very nice and very knowledgeable. I was in and out in record time.
My experience with service at the dealership was a bit 'rocky' at first, but Clayton is dependable, professional and courteous, resulting in making up for early bad experiences. As long as Clayton remains my service advisor. I will patronize Norm Reeves. Thank you very much!
Scheduled oil change - upsold adding tire rotation- now starting wheel shakes - it did not shake prior to this oil change appointment - called to duscuss 2 times but the girl was not helpful- can we please have a male answering the service calls Ty Lynn
Great experience. Alex told me what to expect and he delivered. I would definitely recommend him and the dealership in general.
Employees are all very pleasant and helpful. Nice greeting at drive up for my yearly maintenance. Edward very knowledgeable regarding past services and what my projected cost would be for the day’s service.
Always take good care of us. Benito works out the best plan for current and future care of our vehicle. He is frank and honest about maintenance work needed. Customers over 25 years and still happy.
My sales experience was very smooth. Ivette took care of me when I needed a service just a week after buying the car. Overall, I'm very satisfied with the services I have received here!
I've now purchased three vehicles from Norm Reeves Honda in Huntington Beach — a 2019 Civic, a 2023 Civic Sport Touring, and most recently a 2026 CR-V — and that track record says everything. When you return to the same dealership three times over several years, it's because they're doing something right.
Every experience has been straightforward and pressure-free. The sales team is knowledgeable, transparent about pricing, and genuinely focused on putting you in the right vehicle rather than just closing a deal. The process has never felt like a hassle, which is honestly rare in this industry.
The service department has ... Read More DealerRater - Jun 4, 2026
I've been a customer since 2001. I have always received excellent service along with great respect and honesty.
Ivette was awesome as always. I appreciate her friendly and professional attitude. I was in and out quickly and everyone in this location updated me on my van and there were no surprises.
Good experience. Good price. Excellent service. Tony and all the people I interacted with were very helpful and kind.
Norm Reeves Honda HB always takes good care of my car and I will continue to come to norm reeves for my Honda.
Nice and efficient service during my visit. Appreciate his hospitality and communication during my service visit.
Advisor explained clearly what my car needed to be maintained. I made the choice for the work to be done.
Met every expectation Three equals a few. Your questions are starting to become annoying Audios
Alex was kind, friendly and professional. Explained the service needed on my car. Took note of some ongoing mechanical concerns I have. The gentleman who greeted me when I first pulled in was also very pleasant and friendly.
Nice, no long wait The staff was nice, efficient, time estimates were accurate as promised. A car wash would have been nice though.
Efficient Appointment work communication, and pick up all very efficient. I was happy with the service.
I enjoy how there is a comfortable area to wait and we as customers are well taken care of.
Had the first service on my new car done, was a lovely experience, fast and efficient with a nice waiting lounge. Highly recommend this dealership for service and for the original purchase.
Great all around service. Quick and easy check-in. Only service that is necessary or requested without any upsell gimmicks. I was prepared to spend a few hundred dollars on a repair that the mechanic said I could postpone. Car was ready ahead of the promised time.
Very communicative and efficient They strive to get your service done properly and try to not keep you waiting too long, by keeping you in the loop as well as they offer other forms of support by scheduling future appointments and such
Perfect, they were very quick at getting my car fixed and with it being graduation week for my daughter, this was priceless!
Excellent customer care and quick Every efficient and great communication to make sure customers are satisfied
I'm satisfied. He help me a lot to get a good deal on my car.
He was responsive. Got my car towed in and diagnosed quickly. He did a great job
Initial service was not good due to a defective part that was replaced, however both the technician and John Le provided an excellent service by replacing the part and thoroughly testing the vehicle's safety and performance. I was truly impressed by their support and dedication in ensuring customer satisfaction. Thank you for providing excellent quality service. I commend John Le as a great service advisor.
Benito provided excellent service by actively listening to my concerns and following through in keeping me informed of my repairs.
He was very kind and made my trip very quick. Super polite and helpful Considerate
Always so quiero to greet when I arrive. Such friendly staff. Very helpful and communicative staff. Service is also very fast. I love that we can communicate via text as well as make payment
Helpful and friendly; plus I got in-and-out quickly The waiting facility was clean, with comfortable seating, and free coffee.
He was very friendly and attentive keep that man there ???? The best customer service
The service team is always friendly and helpful, and they get my car in and out quickly.
Alex was very informative. The service was done the time I was told. Very happy.
Good service Fast I like to get my car done at Huntington superstore because of good service and fast. No need appointment.
At Age mid 50s ,I purchased my first new truck. At Huntington Beach Norm reeves Honda. Ive had it for 2 years now. Runs great and looks great. Service department is excellent. John Le is always friendly and helpful. Great customer service. Thank you
Edward was excellent, he explained all of the work that had to be done and why.